Question 1

What is Impulio?

Accepted Answer

Impulio is your content planning app for social media. You can create, schedule, and publish posts across multiple platforms. Smart features help you create better content and evolve your strategy.

Question 2

How do I start after registering?

Accepted Answer

After registration, you'll be guided through a short onboarding process. There you can connect your first social media account, set up your profile, and define your content strategy. The dashboard shows a checklist with the most important first steps.

Question 3

How do I connect my first social media account?

Accepted Answer

Go to "Accounts" in the sidebar and click "Connect Account". Choose the desired platform and follow the authorization instructions. You'll be redirected to the platform to grant Impulio access.

Question 4

How do I create a new post?

Accepted Answer

Click the "+" icon in the top navigation bar or go to "My Posts" and click "New Post". You can add text, images and videos, manage hashtags, and schedule the post for one or multiple platforms.

Question 5

What is Quick Post?

Accepted Answer

Quick Post is a fast, mobile-optimized creation flow in three steps: choose a topic, write content, and select a platform. Access it via the "+" menu. Ideal when you want to capture a spontaneous idea and schedule it as a post right away.

Question 6

How do I plan posts in the calendar?

Accepted Answer

In the "Planner" you can see all your scheduled posts in a calendar view. Switch between month and week views. Simply drag and drop posts to another date to reschedule them. Click on a day to create a new post there.

Question 7

Which platforms are supported?

Accepted Answer

Impulio currently supports Instagram, Facebook, TikTok, LinkedIn, YouTube, Threads, and Twitter/X. You can plan a post for multiple platforms simultaneously and customize the content individually.

Question 8

How do I edit or delete a scheduled post?

Accepted Answer

Click on the post in the post list or calendar. In the opened editor, you can adjust all details. To delete, find the option in the post's three-dot menu. Already published posts cannot be edited.

Question 9

What is the Idea Box?

Accepted Answer

The Idea Box is your collection space for content ideas. Here you can capture inspirations before they become finished posts. Ideas are organized in a Kanban board with columns: Ideas, In Progress, Planned, Published, and Archive.

Question 10

How do I move ideas between columns?

Accepted Answer

Drag and drop an idea into the desired column. This way you can track the status of your ideas — from initial inspiration to publication.

Question 11

Can I convert ideas to posts?

Accepted Answer

Yes! Open an idea and click "Create as Post". The information from the idea is automatically transferred to the post editor, where you can further develop it.

Question 12

What are content themes (Pillars)?

Accepted Answer

Content themes (also called Pillars) are the main categories of your content. For example, a fitness creator might have the themes "Workout Tips", "Nutrition", and "Motivation". These help you plan a balanced content mix.

Question 13

How do I create a content strategy?

Accepted Answer

Go to "My Strategy" and start the strategy assistant. You have several options: describe your topic in one or two sentences and get suggestions for themes, audiences, and content types. Alternatively, you can analyze your existing accounts, get inspired by other creators, or choose a ready-made template. Of course, you can also build your strategy completely manually.

Question 14

What is the Content Plan Generator?

Accepted Answer

The Content Plan Generator creates a content plan for up to 30 days based on your strategy. It considers your themes, audiences, and optimal posting times to make concrete post suggestions. You'll find the generated posts directly in the Planner.

Question 15

What are audiences in the strategy?

Accepted Answer

Audiences describe who you create content for. You can create multiple audiences (e.g., "Beginners" and "Advanced") and assign them to your content themes. This ensures you address all relevant groups.

Question 16

Which metrics are displayed?

Accepted Answer

In the Insights section, you can see reach, engagement (likes, comments, shares), follower growth, and post performance. The data is synchronized from your connected platforms.

Question 17

What are Insights?

Accepted Answer

Insights analyze your performance data and give you concrete recommendations. Patterns are recognized (e.g., which content performs well), optimal posting times, and areas for improvement.

Question 18

How do I refresh my analytics data?

Accepted Answer

Data is automatically updated regularly. You can also manually click "Refresh" to fetch the latest numbers. Note that some platforms provide data with a delay.

Question 19

What is Evergreen Content?

Accepted Answer

Evergreen content are posts that remain relevant and valuable over time. Impulio automatically identifies your top performers and suggests them as evergreen candidates. You can then republish these posts at a later date.

Question 20

How does Evergreen recycling work?

Accepted Answer

Under "Evergreen" you'll find four sections: All Evergreens, Active, Paused, and Suggestions. In the "Suggestions" tab, you'll see posts that performed above average. You can mark them as evergreen and set when and how often they should be recycled.

Question 21

Which plans include Evergreen?

Accepted Answer

Evergreen Content is available from the Pro plan. The Business plan includes additional settings for automatic recycling rules.

Question 22

What are Creator Recommendations?

Accepted Answer

Creator Recommendations show you profiles that thematically match your strategy. You can learn from their content, get inspired, and gain new ideas for your own content planning.

Question 23

How do I use Creator Recommendations?

Accepted Answer

Under "Creators" you'll see recommended profiles that you can filter by your content themes. You can save interesting creators to review later, or hide suggestions that don't fit you.

Question 24

Can I save creators?

Accepted Answer

Yes, using the "Save" button you can add interesting creator profiles to your personal list. In the "Saved" tab, you'll find all your bookmarked creators in one place.

Question 25

How do I upload images and videos?

Accepted Answer

Go to "Media" and click "Upload" or drag files directly into the upload area. You can upload multiple files at once. Common image and video formats are supported.

Question 26

How do I organize media in folders?

Accepted Answer

Create folders using the "New Folder" button and move media via drag & drop or the context menu. This way you keep track of things even with many files.

Question 27

What image editing features are available?

Accepted Answer

You can automatically enhance images, remove backgrounds, transfer styles, edit image areas with inpainting, and upscale images. These features use Voltis.

Question 28

Which social media platforms can I connect?

Accepted Answer

You can connect Instagram (Business/Creator), Facebook (Pages), TikTok, LinkedIn (Profiles and Pages), YouTube, Threads, and Twitter/X. Some platforms require a Business or Creator account.

Question 29

How do I connect an account?

Accepted Answer

Under "Accounts", click "Connect Account" and choose the platform. You'll then be redirected for authorization. Make sure you're logged into the correct account before establishing the connection.

Question 30

Why do I need to reconnect?

Accepted Answer

Social media platforms limit the validity of access permissions for security reasons. When a connection expires, you'll be notified and can renew it with one click.

Question 31

What are Voltis?

Accepted Answer

Voltis are the currency for advanced features in Impulio. Simple text suggestions cost 1 Volti, more complex analyses 2 Voltis, and image generations 3 Voltis. You receive monthly Voltis depending on your plan: 10 (Free), 100 (Pro), or 500 (Business).

Question 32

Which smart features are available?

Accepted Answer

Available features: caption improvement and generation, hashtag suggestions, content idea generator, content plan generation, image editing (enhancement, background removal, style transfer, inpainting, upscaling), performance insights, strategy discovery, and creator recommendations.

Question 33

How do I buy more Voltis?

Accepted Answer

Go to "Settings" → "Subscription" → "Voltis". There you can purchase additional Volti packages. Unused Voltis don't expire and carry over to the next month.

Question 34

What are Teams?

Accepted Answer

With Teams, you can invite others to your workspace and collaborate on content. Team members can create, edit, and approve posts. Teams are available on the Business plan.

Question 35

How do I create a team?

Accepted Answer

Go to "Teams" in the sidebar and click "Create Team". There you can set a team name and invite members by email. On the Business plan, up to 5 team members can collaborate.

Question 36

What roles are available in a team?

Accepted Answer

There are various roles with different permissions. As the team creator, you have full control and can assign roles, invite or remove members, and manage team settings.

Question 37

What plans are available?

Accepted Answer

Impulio offers three plans: Free (free with basic features), Pro (for professional creators with more accounts, posts, and Voltis), and Business (for teams and agencies with advanced features, team management, and unlimited posts).

Question 38

How can I upgrade or cancel my subscription?

Accepted Answer

Under "Settings" → "Subscription" you can switch plans or cancel. When upgrading, the remaining period is prorated. When cancelling, your access remains active until the end of the paid period.

Question 39

Where can I find my invoices?

Accepted Answer

All invoices can be found under "Settings" → "Subscription" → "Invoices". You can download them as PDF there. Invoices are also sent by email to your registered address.

Question 40

How do I change my password?

Accepted Answer

Go to "Settings" → "Security" → "Password". Enter your current password and choose a new, secure password. We recommend at least 12 characters with upper/lowercase letters, numbers, and special characters.

Question 41

How do I enable two-factor authentication?

Accepted Answer

Under "Settings" → "Security" → "Two-Factor Authentication" you can enable 2FA. Scan the QR code with an authenticator app (e.g., Google Authenticator or Authy) and confirm with the generated code.

Question 42

What are Passkeys?

Accepted Answer

Passkeys are a modern, passwordless login method. You can set up a passkey for your device under "Settings" → "Security" → "Passkeys". Login then works via fingerprint, face recognition, or device PIN.

Question 43

How do I manage active sessions?

Accepted Answer

Under "Settings" → "Security" → "Active Sessions" you can see all devices where you're logged in. You can end individual sessions or log out of all other sessions at once.

Question 44

Where do I customize my brand profile?

Accepted Answer

Under "Settings" → "Niche & Brand" you can manage your niche, tonality, and brand information. This data is used to generate content that matches your brand.

Question 45

Can I customize the appearance?

Accepted Answer

Under "Settings" → "Appearance" you can switch between light and dark mode or use the system setting. The app automatically adapts to your choice.

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